Complimentary 90-day "Installation Period" Support
To assist you during the installation phase of Kerio products, we offer complimentary 90 day unlimited support after product registration. If a problem arises after the initial 90 days, and is determined to be caused by a bug or other flaw in the Kerio product, that support incident is free.
Valid Software Maintenance - 2 free incidents
With valid annual Software Maintenance, each license is entitled to 2 free support incidents. Further incidents will be charged $80 per incident. Free incidents expire with the Software Maintenance period, if unused.
Ongoing Support Options
After the Installation Period, you have the following options:
Kerio Certified and Preferred partners are required to maintain active technical certifications on our products—the same certifications that our internal support engineers must maintain.
Articles developed by our training and support team to help solve your technical questions.
An online community of customers, partners and Kerio employees who discuss the latest developments and questions about our products.
Technical Support is offered from Kerio support engineers for $80/incident.
Kerio Partner Support
Technical Support is available free of charge to all Kerio Partners. When you submit a support incident via the incident wizard below or over the phone, you will be asked for a Partner Support ID, which you can find in the Kerio Partner Portal.