Subscription Policy

Upgrade and Support Subscription

Ensure access to new features and support while controlling the future cost of your solution

Our subscription program allows customers to extend the right to upgrades and technical support beyond the initial year of purchase.

Why should I subscribe?

• You get software maintenance.
• You get telephone and email technical support. (Details at www.kerio.com/support.)
• No financial surprises when upgrades are released.

How does subscription work?

• A one-year subscription (twelve months) from date of registration is included with the initial product purchase.
• Subscriptions can be purchased for up to one full year in advance only.
• Product version upgrades are free of charge for valid subscriptions.
• No access to technical support or upgrades for expired subscriptions.
• Subscription can be brought up to date by purchasing missed years.

How much does subscription cost?
See our product price pages for the current pricing info.

How do I register my subscription?
After purchasing the subscription, you will be given a registration key. You must register this key either from the product or at our website. During registration, input the registration key(s) from the original purchase, and then add the newly purchased registration key(s).

If you register the new keys from a product, your new/updated digital certificate will be automatically downloaded. If you register from our website, you will need to download your new digital certificate (the licence.key file) and import it to the product.

What if I increase the number of users?
You can increase the number of users for both valid and expired subscriptions.

If your subscription is valid, new users will be covered by subscription for the remainder of your current subscription year.

If your subscription is expired, neither new users nor existing will have subscription.

Questions?
If you have any questions, please contact our sales department at sales@kerio.com or one of our Kerio Business Partners.