Kerio Technologies
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. . Technical Support Engineer

Kerio Technologies, a leader in Internet security, is looking for people skilled with internet mailservers.

SPANISH SPEAKERS PREFERRED
Hours: Early morning (6am) Mon-Fri

Job Description

A Technical Support Engineer:
Solves technical problems from customers over the phone and through email.
Replicates customer situations in the test lab.
Assists in the support and debugging of beta products.
Files and manages bug reports.
Writes Knowledge Base articles about common problems and their solutions.
Other duties as assigned.

The candidate must have a good knowledge of:
The troubleshooting and debugging process for software
How internet mailservers work (SMTP, POP3, IMAP, etc)
TCP/IP (knowledge of common applications' protocols)
Mac OS X, Linux, and Windows troubleshooting and debugging

About Kerio Product Support
Our products operate on all major platforms including Windows, Linux, and OS X, in both Active Directory and Open Directory networks. For this reason, all skill sets might be eligible.

How to Apply
Please email your resume and cover letter to careers@us.kerio.com with written answers to the following questions. Applications without answers to ALL questions will be automatically denied.
  1. What is the proper netmask for a class C network?
  2. What is an "open SMTP relay" and how (generally) should an SMTP server be configured not to allow open relay?
  3. In general, how would you setup a firewall to allow mail to be delivered to a mailserver located behind the firewall in a NAT configuration?
  4. What is the "SMTP envelope" and how it is different from "From" and "To" email headers?

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